Live chat gives real-time help. It is the fastest way to reach Paripesa live support.

• How to start chat:
  • On the website: tap the Help bubble at the bottom right, then select Chat.
  • In the app: go to Profile, tap Support, then Chat.
  • If locked out, use guest chat and provide your registered email or phone.
• Best for:
  • Login issues, 2FA or password reset.
  • KYC upload help and document review status.
  • Deposit not showing, card or transfer errors, wallet balance checks.
  • Withdrawal pending, bank details checks.
  • Bet settlement delays, cashout, promo and bonus questions.
• Hours and languages:
  • 24/7 chat coverage.
  • English and simple Pidgin available day and night.
  • Hausa, Yoruba, and Igbo when agents are available during 09:00–21:00 WAT.
• Expected response times:
  • First reply: 1–3 minutes.
  • Escalation to a specialist: 30–60 minutes for most cases.
• Tips for faster help:
  • Share account ID, registered phone, deposit or withdrawal reference, and bet ID.
  • Add screenshots of errors and show timestamps and amounts in naira.
  • Keep the chat open until you receive a ticket number.
  • Do not share passwords, full card numbers, or any OTP.

Email works well for formal requests and attachments. It is reliable for records and follow-up.

• How to send email:
  • Use the Contact form on the website under Contact Us.
  • Or send mail to the support email shown in the website footer and in the app Support page.
  • Subject line format: Account, KYC, Payment, Technical, Responsible Gaming, Privacy.
• What to include:
  • Full name, username or customer ID, and registered email or phone.
  • Short subject, then a clear summary of the issue.
  • Dates, times in WAT, amounts in NGN, device and browser or app version.
  • Attach JPG or PDF screenshots of errors or receipts.
• Best for:
  • KYC verification and document resubmission.
  • Bank statement checks, reversal or dispute requests.
  • Bet result disputes and formal complaints.
  • Self-exclusion, account closure, and data requests.
• Addresses and routing:
  • General support email: shown on the Contact page in the website footer.
  • KYC documents email: displayed inside the Verification page after you start KYC.
  • Security and fraud mailbox: listed under Security in the Support section of the app.
• Expected response times:
  • Auto acknowledgement: within minutes.
  • Full answer: 12–24 hours for most cases.
  • Banking or complex reviews: 1–3 business days.
• Tips for faster answers:
  • Use one issue per email and keep all replies in the same thread.
  • Add the ticket number in the subject once you have it.
  • Check spam or promotions folders for replies.
  • Never email passwords, card PINs, or OTP codes.

Phone support gives direct help by voice. It suits urgent account or payment matters.

• How to call:
  • Open the app, go to Support, then Call to dial the support number.
  • On the website, find the number in the footer under Contact.
• Best for:
  • Deposit debited but not credited.
  • Withdrawal on hold after KYC approval.
  • Account lockouts and 2FA problems.
  • Responsible gaming and urgent requests.
• Helpline details:
  • Paripesa helpline number appears on the Contact page and inside the app.
  • Local rate applies; free number availability is shown where provided.
  • A helpline number 24/7 may not be available; use live chat at night.
• Hours and wait times:
  • Typical hours: 09:00–21:00 WAT, 7 days; check the Contact page for live hours.
  • Average wait: 2–5 minutes.
  • Many issues are resolved in one call; escalations may take longer.
• Tips for faster calls:
  • Have your customer ID, registered phone, and last deposit reference ready.
  • Call during off-peak hours, such as 10:00–16:00 WAT.
  • Keep your email open for verification links during the call.
  • Do not share OTP codes or full card numbers on calls.

Messaging support suits quick check-ins and updates. It helps when you prefer your daily apps.

• Platforms available:
  • WhatsApp and Telegram for direct chat.
  • Facebook Messenger and X for direct messages.
  • Official links are only in the website footer and the app Support menu.
• How to reach out:
  • Tap the WhatsApp or Telegram button in Support to open a secure chat.
  • Send your question and your ticket number if you have one.
  • On Facebook or X, send a private message rather than posting publicly.
• Best for:
  • Following up on an open ticket.
  • Quick status checks on site performance or payouts.
  • Simple account questions that do not need sensitive data.
• Handles and safety:
  • Use only the handles linked from the website to avoid fake pages.
  • Paripesa support team will not ask for passwords, full card details, or OTP in messaging apps.
• Response times:
  • Typical reply: 15–60 minutes during 09:00–21:00 WAT.
  • Overnight responses can take longer.
• Tips for effective messages:
  • Share your ticket ID and a short summary.
  • Ask to move to live chat for private verification.
  • Avoid posting personal info in public comments.

Technical support handles errors, glitches, and access problems. Paripesa customer support routes technical cases to specialists.

• How to get technical help:
  • Start live chat and choose Technical Support as the topic.
  • Or submit a Contact form and select Technical.
  • Attach screenshots or a short screen recording where possible.
• Issues handled:
  • Login failures, 2FA lock, or account recovery.
  • App not opening, updates failing, or crashes.
  • Bet slip not loading, cashout not working, or settlement delays.
  • Game not starting, disconnections, or provider errors.
  • Payment gateway errors and wallet sync problems.
• Contact paths:
  • Technical queue in live chat for fastest routing.
  • Email via the Technical category in the Contact form for logs and files.
  • Phone agents can create a technical ticket and call you back.
• Expected timelines:
  • First triage: 15–30 minutes on live chat.
  • Workaround when available: 30–60 minutes.
  • Permanent fix: 1–3 days depending on third parties.
• Tips to speed resolution:
  • Provide exact error text, time in WAT, and steps to reproduce.
  • Add device make, OS version, app or browser version, and network type.
  • Include bet ID, transaction ID, or game round ID if relevant.
  • Try basic steps: clear cache, update app, restart device, and test another network.

Priority support offers faster queues and dedicated care. It is tailored for eligible accounts.

• How to access:
  • If eligible, a Priority Support option appears in your Support menu.
  • A dedicated number and support email show after you sign in.
  • An account manager may contact you by phone or chat.
• Who qualifies:
  • Selection based on play history, stake size, and account standing.
  • Invitations arrive by in-account message or verified email.
• Contact options:
  • Priority chat lane inside the app.
  • Dedicated support email shown after login.
  • Priority phone line displayed in your account area.
• Expected response times:
  • Chat: under 60 seconds.
  • Phone: 1–2 minutes to answer.
  • Email: within 6 hours for most requests.
• Tips to maximise benefits:
  • Keep KYC and payment details up to date.
  • Save the priority support number and email in your contacts.
  • Use the priority channels for time-sensitive payments or bet issues.
  • Request a callback if you cannot wait on the line.